Computer Engineering graduate and IT support specialist, now exploring how AI-driven automation is changing the way support work gets done.
I'm a Computer Engineering graduate with 15 years of hands-on experience in IT support — troubleshooting systems, supporting end users, and keeping infrastructure running day to day. Lately I've turned that same problem-solving instinct toward artificial intelligence, learning how automation platforms can take repetitive, manual work off people's plates and free up time for the problems that actually need a human.
Getting hands-on with the automation platforms reshaping IT and support work.
An open-source, self-hostable automation tool — exploring its node-based workflows for connecting systems and APIs.
The most widely adopted no-code automation platform — building fluency with its app integrations and triggers.
A visual automation builder with deep customization — learning its scenario-based approach to complex workflows.
Open to conversations about IT support, automation, or where the two are headed next.